Full text of the paper:
Collected Papers of the Faculty of Law, University of Novi Sad
2020, vol. LIV, No. 2, pp. 833–856
language of the paper: English
Overview paper
udk: 35(439)
doi: 10.5937/zrpfns54-26268
Autor:
Zoltán Józsa, Ph.D., Associate Professor
University of Szeged
Faculty of Law
jozsaz545@gmail.com
Abstract:
After a brief outline of the past, the study focuses on the three main elements of public administration: the organization, the tasks and competences, and the characteristics of the staff. Different but complementary research methods (historical, comparative and dogmatic) show the changes in the management and operation of state administration over historical periods. The formal, subordinated administration has gradually given way to a customer-friendly, service-oriented administration. The corresponding organizational framework is the government window system, while the institutions the Act of General Administrative Procedures provide the opportunity to implement fast, cheap and efficient state services. The commitment, skills, and professionalism of the public administration staff remain the most important factor for the realisation of a modern, service-oriented state. Changes like state administration are not straight-line, but the tendency is the strengthening of the help and service image.
Keywords:
State administration, administrative office, state administrative services, government window, Act on General Administrative Procedures, customer-friendly administration.